Consumer rights

You have the right to return the entire order or part of it without being obliged to inform us of the reason for which you wish to return the products, within 5 working days from the date you receive it and provided that you choose another product from our store. You are obliged to send the product in the excellent condition in which you received it without having violated its packaging and confirming that the special markings of the product have not been removed. In the event that the reason for your return concerns an error of the company, we are committed to undertake the cost of shipping to you and returning the product.

In case of return of the products, their replacement will be completed by agreement from the date we receive them. In case the reason for the return concerns an error of the company, woord company undertakes to resent a courier to the address you have set us for the receipt of the order at its own expense. From the moment the product leaves you, WOORD receives it within 1-2 working days for returns within Greece and through ELTA CURIER or within 3-5 working days for returns from abroad through DHL. In case you choose other shipping companies, we cannot provide any guarantee for the pick-up times of the products you return to us. After we receive the product, we will immediately process your request and inform you by e-mail about the way it is processed. Any complaint to WOORD can be submitted electronically by filling in the relevant contact form that you will find here.

WOORD:
NIKIFOROU URANOU 15, ANO LIOSIA.
P.C.: 13341, ATTIKI.
TEL.:+30 210 8032700.